Gay Village Party Ticketing
Where can I find your ticket Terms & Conditions?+
Please read our Ticket Terms & Conditions in the footer of our website before purchasing your Manchester Pride pledge band.
I am having problems with buying my ticket. Who do I contact?+
All of our ticketing is dealt with through our ticketing agent, Ticketmaster, and therefore we do not hold any customer ticket data/ Please contact Ticketmaster's customer services directly so that they can deal with your enquiry.
Who do I contact with ticketing enquiries?+
All of our ticketing is handled by Ticketmaster. Please use their customer service help page
for help with your enquiry, and get in touch with their customer service team with any further questions regarding your purchase.
What do I do with my ticket? Do I need a wristband?+
Prior to or upon arrival at Manchester Pride Festival, you’ll need to swap your ticket for a Pledge Band. This can only be done at the Box Office, which is located at SIP Major Street Car Park
right next to the Gay Village from Friday 26th August.
BOX OFFICE OPENING TIMES:
Friday 26th August - 12pm - 12am
Saturday 27th August - 12pm - 12am
Sunday 28th August - 12pm - 12am
Monday 29th August - 12pm - 6pm
* Box Office open on Monday for collection of free Monday tickets
• Gay Village Party tickets are either Mobile tickets or physical tickets purchased from Gay Village Venues.
• All tickets must be swapped for Pledge Bands at the Box Office.
• Pledge Bands are placed on wrists, and therefore each attendee must collect their own Pledge Band.
• When you choose Mobile Tickets, your tickets will not be emailed to you or available for print.
• To use your ticket, please download the Ticketmaster App on your device and access your event order.
• Underneath your ticket, click ‘add to wallet’. This will mean the ticket can be accessed quickly when you arrive at the Gay Village Party without the need to use the internet.
I have bought my ticket online but I can't download it?+
All mobile tickets have now been issued. If you are experiencing technical issues with your ticket, please contact Ticketmaster for assistance.
Is there an option to receive pledge bands in the post?+
All tickets will be E-tickets and each individual will need to visit the box office to exchange with a pledgeband.
Can I purchase tickets in any Gay Village shops or bars this year?+
There will be a limited allocation to purchase Gay Village Party tickets in some of the Gay Village businesses. Currently, tickets are on sale in New York New York and Clone Zone in the Gay Village.
Can I buy VIP tickets?+
Unfortunately, all VIP tickets are sold out for this year.
Will you be releasing any more tickets?+
There are currently no plans to release any more tickets that may have sold out. Please keep an eye on our socials for more information about further tickets becoming available.
I can't see a specific ticket type on on Ticketmaster. Why?+
If tickets are no longer appearing on Ticketmaster, they have sold out. However, we would advise that you continue to refresh and visit the web page, as resale tickets can become available at any time. There are also a limited number of tickets available in Gay Village bars such as New York New York, and there will be tickets available on our Box Office opening Friday 26th August.
How do I claim my low-income tickets after being accepted?+
Once we have informed you that your application has been accepted, we will be in touch to give you details on how to claim your Low Income ticket, but don't worry - it will be reserved for you to claim.
Can I collect a Pledge Band for someone else?+
For safety reasons and to ensure that Pledge Bands are going to the correct person, the Box Office staff need to see each individual ticket holder and they will place the Pledge Bands on each person’s wrists. Please make sure all of your party is present to grab their own Pledge Bands. We will of course make exceptions for accessibility reasons.
Is there an age restriction on tickets?+
Nope. Gay Village Party tickets do not have any age restrictions and customers of all ages are welcome to join the event. However, there may be some events or activities which may be restricted to over 18s and ID checks will be carried out at the entrance to event areas. If you’re attending with your family, then we do have a Family ticket option available to purchase from our ticket agent.
Do you have any family tickets?+
We have a fantastic offer for families at Manchester Pride. Firstly, Family tickets are valid for either X2 adults and X2 children, or X1 adult and X3 children (aged 3 - 15) years old with babies in arms aged 2 and under not requiring a ticket. We also have a dedicated event for Rainbow families called Family Pride MCR which is free to attend, and lots of fun for your little ones!
We are a family of 5, the family ticket only covers a family of four. What is the best course of action?+
Your family ticket covers 2 adults and 2 children, or 1 adult and 3 children. You will need to buy an additional adult ticket to cover the additional family member.
Can I enter with a family ticket even though I'm/we're only [1/2] adults?+
Yes. With a Family Ticket, you will still be able to gain access to the Gay Village Party, regardless of the attendance of children.
Can I upgrade my ticket on the day from a weekend ticket to a VIP ticket?+
Unfortunately we do not offer ticket upgrades, so if you'd like to attend as a VIP then you would need to purchase a VIP ticket. We're afraid that all VIP tickets are sold out for this year.
Is there a discount on tickets for NHS staff?+
Manchester Pride is a charity that is committed to improving the lives of LGBTQ+ people in Greater Manchester and beyond. All of our work must support this mission, which means we are unable to offer discounts to non-LGBTQ+ groups.
What is happening with my roll over ticket? Can you confirm how I will get it?+
If you were unable to attend Manchester Pride Festival in 2021 due to Covid-19 and we agreed to roll over your tickets to 2022, please don't worry! We haven't forgotten about you and we will be in touch with more information soon.
What provisions do you have in place for customers with access needs?+
We have an Accessibility hub
on our website here which will provide you with the information you need to ensure an enjoyable experience at Manchester Pride.
We care deeply about inclusivity. Manchester Pride is aware of the limitations and restrictions of making the Gay Village Party event site fully accessible due to the nature of the location of the event, and so we provide alternative access where access is restricted.
At the Gay Village Party, we offer a free Carer/Personal Assistant Ticket for all customers with access requirements. Customers with a disability that require full-time assistance should purchase their own ticket, and then head apply for a complimentary Carer/Personal Assistant Ticket. Once applied for, our dedicated accessibility team will be in touch closer to the event to introduce themselves and confirm any access requirements.
We have a dedicated access team on site at Manchester Pride Festival across August Bank Holiday weekend who will be able to assist with any individual needs. This is in addition to other provisions such as British Sign Language Interpreters on our stages, accessible toilets as well as downloadable resources that customers can bring with them to our events.
Can I bring a bag into the event?+
We understand that people may wish to bring a bag or may need to bring a bag for personal reasons, and that’s absolutely fine. However, we would ask you to only bring a bag if it’s really necessary, as this may delay your entry into our arenas.
Customers with access needs are of course more than welcome to bring a bag to our events.
Our main goal is to keep everyone safe, and so everyone will be subject to search on entry to event areas. We ask you to please cooperate with stewards who are conducting searches as they are trying to keep people safe.
Do I have to arrive by a certain time?+
You’ll need to check the opening times of the Box Office prior to arriving at the Gay Village Party to make sure you can exchange your ticket for a Pledge Band, but once you’ve got your Pledge Band you’ll be free to come and go as you please.
Once inside the Gay Village, Manchester Pride operated venues have individual operating times, and last entry for a staged area will be 30 minutes prior to the end of the performance times.
If you want to attend a particular bar or venue within the Gay Village, it would be best to check with them on their last entry policy.
What happens if tickets sell out?+
We have a limited number of tickets available for each day and for the weekend. We calculate our safe capacities to include the number of people attending including day tickets and weekend tickets and so there are different amounts available for each.
If a particular ticket type is sold out then unfortunately we will not be releasing any more tickets, but you can grab a ticket for another day or enjoy the weekend if those are still available.
Do I have to pay to enter the Gay Village over Manchester Pride Festival?+
Manchester Pride Festival offers a packed programme of events over the August Bank Holiday weekend, such as the Gay Village Party, the Superbia Weekend, Youth Pride MCR, Family Pride MCR, the Parade, the Human Rights Forum and more.
The Gay Village Party is our only ticketed event, meaning that Manchester Pride's programmed areas within the Gay Village, such as our performance stages and event spaces, require a ticket to attend.
Manchester Pride holds licenses to host celebrations in certain areas of the Gay Village, and your Gay Village Party ticket includes access to these stages and programmed areas including Sackville Gardens, MancUnity Stage and the Cabaret Stage.
Manchester Pride is a charity and the cost of a Gay Village Party ticket helps Manchester Pride deliver a safe, community pride celebration. You can see how every penny of your ticket is spent by heading to our website, and remember that every ticket includes a £2.50 ring-fenced donation to Manchester Pride Community Fund.
I can’t attend anymore. Can I give my ticket to someone else?+
Tickets to Manchester Pride are non-transferable and non-refundable and tickets can only be refunded if the event does not take place in full. Our ticketing agent, Ticketmaster, has a fan-to-fan resale option which can be found within your Ticketmaster account so if you can’t attend the event for any reason, our first recommendation would be to head to your account and resell to someone who does want to attend. This way, the transactions will happen easily, safely and securely within Ticketmaster.
My favourite artist or performers has cancelled. Can I get a refund?+
Manchester Pride has an incredibly diverse and varied programme of events, artists and performers and your Pledge Band will give you access to an amazing array of talent.
When you buy a ticket to the Gay Village Party, you’re not just buying a ticket to see any particular performance but you’re enabling us to stage a world class celebration and support the LGBTQ+. We do not offer refunds if any particular event, artist or stage is cancelled (and sometimes this happens as it’s live events!) but we’d recommend going to find some other incredible talent that’s bound to be on the stage.
What happens if an area in the Gay Village or a stage is too busy?+
Safety is the most important factor for us. We work with the responsible authorities, Manchester City Council and our Safety Advisory Group to agree safe capacities in all areas of the event. We have a team in place to monitor capacities across the whole site and so there maybe times when certain areas are closed or you may be redirected around the Gay Village. This is for the safety of everyone at the event.
The streets of the Gay Village will be crowded and we have a crowd management plan that is constantly being assessed 24 hours a day. If an area doesn’t look busy to you, there may be a reason it’s closed due to something else happening elsewhere on the site. We know it may be frustrating if you have to wait to enter a certain area or venue, but we ask you to please be patient and follow the directions of stewards for everyone’s safety, and rest assured that it will be a temporary closure and will be part of a wider plan incorporating the whole of the event.
I’ve lost my Pledge Band at the event. Can I get a replacement?+
We are unable to offer replacement Pledge Bands, refunds or exchanges if you’ve lost or broken your Pledge Band so please be careful and keep yours safe. If you lose your Pledge Band then you’ll need to buy another from the Box Office.
Can I bring alcohol with me?+
There are plenty of bars within our staged arenas with super quick service, so we won’t be allowing alcohol purchased outside the event to be brought into our staged areas. We also ask that all glass bottles and containers be left at home as we have a strict no glass policy in the public areas for everyone’s safety.
What ID should I bring to buy alcohol?+
Manchester Pride Festival bars operates a Challenge 25 Policy, so you may be required to present proof of ID on entry. We only accept a valid and in date passport, driving licence or national proof of age ID card that displays the PASS hologram.
Can I smoke in the arenas at the Gay Village Party?+
Whilst we know that some of our staged and programmed areas are outside and open to the elements, we ask that you do not smoke within any of the staged arenas as many of our non-smoking guests have expressed their desire for the arenas to be smoke-free. It is against the law to smoke in enclosed spaces so no smoking is allowed in the indoor stages, but please extend this to the outdoor arenas too.
I’m not keen on being in any official photos. What should I do?+
We want to capture the best of Manchester Pride Festival and so we will have photographers across the weekend taking pictures and videos to capture the celebration. If you do not wish Manchester Pride to use your picture, please inform the photographer and they’ll happily keep you out of shot.
Can I bring a drone?+
Unfortunately not. Please don’t bring a drone to the event as it is dangerous to fly drones in and around the event. We’ll be taking lots of official photos and videos, so leave this bit to us and you can enjoy yourself.
We’d also ask that you don’t bring anything that can be seen as weapon, horns or loudhailers, musical instruments, fireworks or flares, flagpoles, glass including perfume bottles, aerosol cans, spray paint, drugs including Nitrous oxide, selfie sticks, laser pens or anything else that may be a danger to the public or cause nuisance.
I have a complaint. Who should I contact?+
We hope that all our visitors have the best time at Manchester Pride Festival, but if you wish to send a complaint or feedback, please email firstname.lastname@example.org and quote your booking reference number. Our team is usually very busy wrapping up everything after the Festival, so we aim to respond to complaints within 28 days, with a further 28-day extension added if a more in-depth investigation is required. The deadline for complaints received regarding Manchester Pride Festival is 30th September each year following the event. We ask everyone to treat our team with respect when dealing with complaints.