Gay Village Party Ticketing
Where can I find your ticket Terms & Conditions?+
Please read our
Ticket Terms & Conditions in the footer of our website
before purchasing your Manchester Pride pledge band.
I am having problems with buying my ticket. Who do I contact?+
All of our ticketing is dealt with through our ticketing agent, Ticketmaster, and therefore we do not hold any customer ticket data. Please contact Ticketmaster's customer services directly so that they can help you with your enquiry.
Who do I contact with general ticketing enquiries?+
All of our ticketing is handled by Ticketmaster. Please use their
customer service help page for help with your enquiry, and get in touch with their customer service team with any further questions regarding your purchase.
What do I do with my ticket? How do I get a Pledge Band?+
Prior to or upon arrival at Manchester Pride Festival, you’ll need to swap your ticket for a Pledge Band at our Pledge Ban Exchange Point. This year, our Pledge Band Exchange Point is located at a new location on Aytoun Street Car Park.
OPENING TIMES:
Friday 25th August: 12:00 - 00:00
Saturday 26th August: 12:00 - 00:00
Sunday 27th August: 12:00 - 00:00
Monday 28th August: 12:00 - 18:00
Come down and swap your tickets early to beat the queues and leave more time for celebrating!
I am struggling to afford a ticket for Manchester Pride Festival. What can I do?+
We have a variety of ticket options available, from day to weekend, with tickets starting at £2.50 for a Monday Gay Village Party donation ticket. We also offer
Low Income Tickets which will be priced based on a 50% reduction on the full price ticket.
How do I claim my low income tickets after being accepted?+
Once we have informed you that your application has been accepted, we will be in touch to give you details on how to claim your Low Income ticket.
Can I upgrade my ticket from a weekend ticket to a VIP ticket?+
Unfortunately we do not offer ticket upgrades, so if you'd like to attend as a VIP then you would need to purchase a VIP ticket.
Do you have any family tickets?+
We have a fantastic offer for families at Manchester Pride Festival. Family tickets are valid for either X2 adults and X2 children, or X1 adult and X3 children (aged 3 - 15) years old, with babies in arms aged 2 and under not requiring a ticket. We also have a dedicated event for Rainbow families called Family Pride MCR which is free to attend, and lots of fun for your little ones!
We are a family of 5, the family ticket only covers a family of four. What is the best course of action?+
Your family ticket covers 2 adults and 2 children, or 1 adult and 3 children. You will need to buy an additional adult ticket to cover the additional family member.
Can I enter with a family ticket even though I'm/we're only [1/2] adults?+
Yes. With a Family Ticket, you will still be able to gain access to the Gay Village Party, regardless of the attendance of children.
Is there an age restriction on tickets?+
Nope. Gay Village Party tickets do not have any age restrictions and customers of all ages are welcome to join the event. However, there may be some events or activities which may be restricted to over 18s and ID checks will be carried out at the entrance to event areas. If you’re attending with your family, then we do have a Family ticket option available to purchase from our ticket agent.
I have bought my ticket online but I can't download it?+
Tickets are usually released for download much closer to the event. If you are experiencing technical issues with your ticket, please contact Ticketmaster for assistance.
Is there an option to receive Pledge Bands in the post?+
All tickets will be E-tickets and each individual will need to visit the Pledge Band Exchange Point on Aytoun Street Car Park to exchange their ticket for a Pledge Band.
Can I collect a Pledge Band for someone else?+
For safety reasons and to ensure that Pledge Bands are going to the correct person, the Box Office staff need to see each individual ticket holder and they will place the Pledge Bands on each person’s wrists. Please make sure all of your party is present to grab their own Pledge Bands. We will of course make exceptions for accessibility reasons.
Can I purchase tickets in any Gay Village shops or bars this year?+
There will be a limited allocation to purchase Gay Village Party tickets in some of the Gay Village businesses. Please check back in due course for more information.
Do I need a ticket to enter the Gay Village Bars & Venues?+
We do not operate any events within the Gay Village bars & venues over Manchester Pride, so whilst we work closely with Village businesses over August Bank Holiday weekend to ensure a safe and smooth event for all attendees, you are not charged by Manchester Pride to enter individual Gay Village bars & venues.
Do I have to pay to enter the Gay Village over Manchester Pride Festival?+
Manchester Pride Festival offers a packed programme of events over the August Bank Holiday weekend, such as the Gay Village Party, the Candlelit Vigil, Superbia Weekend, Youth Pride MCR, Family Pride MCR, the Parade and the Human Rights Forum.
The Gay Village Party is our only ticketed event, meaning that Manchester Pride's programmed areas within the Gay Village, such as our performance stages and event spaces, require a ticket to attend.
Manchester Pride holds licenses to host celebrations in certain areas of the Gay Village, and your Gay Village Party ticket includes access to these stages and programmed areas.
Manchester Pride is a charity and the cost of a Gay Village Party ticket helps Manchester Pride deliver a safe, community pride celebration. You can see how every penny of your ticket is spent by exploring our website, and remember that every ticket includes a £2.50 ring-fenced donation to Manchester Pride Community Fund.
What provisions do you have in place for customers with access needs?+
We have an
Accessibility hub on our website here which will provide you with the information you need to ensure an enjoyable experience at Manchester Pride.
We care deeply about inclusivity. Manchester Pride is aware of the limitations and restrictions of making the Gay Village Party event site fully accessible due to the nature of the location of the event, and so we provide alternative access where access is restricted.
At the Gay Village Party, we offer a free Carer/Personal Assistant Ticket for all customers with access requirements. Customers with a disability that require full-time assistance should purchase their own ticket, and then head apply for a complimentary Carer/Personal Assistant Ticket. Once applied for, our dedicated accessibility team will be in touch closer to the event to introduce themselves and confirm any access requirements.
We have a dedicated access team on site at Manchester Pride Festival across August Bank Holiday weekend who will be able to assist with any individual needs. This is in addition to other provisions such as British Sign Language Interpreters on our stages, accessible toilets as well as downloadable resources that customers can bring with them to our events.
Can I bring a bag into the event?+
We understand that people may wish to bring a bag or may need to bring a bag for personal reasons, and that’s absolutely fine. However, we would ask you to only bring a bag if it’s really necessary, as this may delay your entry into our arenas.
Customers with accessibility requirements are of course more than welcome to bring a bag to our events.
Our main goal is to keep everyone safe, and so everyone will be subject to search on entry to event areas. We ask you to please cooperate with stewards who are conducting searches as they are trying to keep people safe.
Do I have to arrive by a certain time?+
You’ll need to check the opening times of the Box Office prior to arriving at the Gay Village Party to make sure you can exchange your ticket for a Pledge Band, but once you’ve got your Pledge Band you’ll be free to come and go as you please.
Once inside the Gay Village, Manchester Pride operated venues have individual operating times, and last entry for a staged area will be 30 minutes prior to the end of the performance times.
If you want to attend a particular bar or venue within the Gay Village, it would be best to check with them on their last entry policy.
What happens if tickets sell out?+
We have a limited number of tickets available for each day and for the weekend. We calculate our safe capacities to include the number of people attending including day tickets and weekend tickets and so there are different amounts available for each.
If a particular ticket type is sold out then unfortunately we will not be releasing any more tickets, but you can grab a ticket for another day or enjoy the weekend if those are still available.
I can’t attend anymore. Can I give my ticket to someone else?+
As stated in our
Ticket Terms & Conditions, tickets for Manchester Pride Festival are non-transferable and non-refundable, and tickets can only be refunded if the event does not take place in full. Our ticketing agent, Ticketmaster, has a fan-to-fan resale option which can be found within your Ticketmaster account, so if you can’t attend the event for any reason, our first recommendation would be to head to your account and resell to someone who does want to attend. This way, the transactions will happen easily, safely and securely within Ticketmaster.
My favourite artist or performers has cancelled. Can I get a refund?+
Manchester Pride Festival has an incredibly diverse and varied programme of events, artists and performers and your Pledge Band will give you access to an amazing array of talent.
When you buy a ticket to the Gay Village Party, you’re not just buying a ticket to see any particular performance - you’re enabling us to stage a world class celebration and support the LGBTQ+ community. We do not offer refunds if any particular event, artist or stage is cancelled (and sometimes this happens, as it's live events!). We’d recommend going to find some of the other incredible talent that’s bound to be on our stages over the weekend.
What happens if an area in the Gay Village or a stage is too busy?+
Safety is the most important factor for us. We work with the responsible authorities, Manchester City Council and our Safety Advisory Group to agree safe capacities in all areas of the event. We have a team in place to monitor capacities across the whole site and so there maybe times when certain areas are closed or you may be redirected around the Gay Village. This is for the safety of everyone at the event.
The streets of the Gay Village will be crowded and we have a crowd management plan that is constantly being assessed 24 hours a day. If an area doesn’t look busy to you, there may be a reason it’s closed due to something else happening elsewhere on the site. We know it may be frustrating if you have to wait to enter a certain area or venue, but we ask you to please be patient and follow the directions of stewards for everyone’s safety, and rest assured that it will be a temporary closure and will be part of a wider plan incorporating the whole of the event.
I’ve lost my Pledge Band at the event. Can I get a replacement?+
We are unable to offer replacement Pledge Bands, refunds or exchanges if you’ve lost or broken your Pledge Band so please be careful and keep yours safe. If you lose your Pledge Band then you’ll need to buy another from the Pledge Band Exchange Point.
Is there a discount on tickets for NHS staff?+
Manchester Pride is a charity that is committed to improving the lives of LGBTQ+ people in Greater Manchester and beyond. All of our work must support this mission, which means we are unable to offer discounts to non-LGBTQ+ groups.
Can I bring alcohol with me?+
There are plenty of bars within our staged arenas with super quick service, so we won’t be allowing alcohol purchased outside the event to be brought into our staged areas. We also ask that all glass bottles and containers be left at home as we have a strict no glass policy in the public areas for everyone’s safety.
What ID should I bring to buy alcohol?+
Manchester Pride Festival bars operates a Challenge 25 Policy, so you may be required to present proof of ID on entry. We only accept a valid and in date passport, driving licence or national proof of age ID card that displays the PASS hologram.
Can I smoke in the arenas at the Gay Village Party?+
Whilst we know that some of our staged and programmed areas are outside and open to the elements, we ask that you do not smoke within any of the staged arenas as many of our non-smoking guests have expressed their desire for the arenas to be smoke-free. It is against the law to smoke in enclosed spaces so no smoking is allowed in the indoor stages, but please extend this to the outdoor arenas too.
I’m not keen on being in any official photos. What should I do?+
We want to capture the best of Manchester Pride Festival and so we will have photographers across the weekend taking pictures and videos to capture the celebration. If you do not wish Manchester Pride to use your picture, please inform the photographer and they’ll happily keep you out of shot.
Can I bring a drone?+
Unfortunately not. Please don’t bring a drone as it is dangerous to fly them in and around the event. We’ll be taking lots of official photos and videos, so leave this bit to us and you can enjoy yourself.
We’d also ask that you don’t bring anything that can be seen as weapon, horns or loudhailers, musical instruments, fireworks or flares, flagpoles, glass including perfume bottles, aerosol cans, spray paint, drugs including Nitrous oxide, selfie sticks, laser pens or anything else that may be a danger to the public or cause nuisance.
I have a complaint. Who should I contact?+
We hope that all our visitors have the best time at Manchester Pride Festival, but if you wish to send a complaint or feedback, please email info@manchesterpride.com and quote your booking reference number. Our team is usually very busy wrapping up everything after the Festival, so we aim to respond to complaints within 28 days, with a further 28-day extension added if a more in-depth investigation is required. The deadline for complaints received regarding Manchester Pride Festival is 30th September each year following the event. We ask everyone to treat our team with respect when dealing with complaints.
